Description
KfW, the German development bank, has an office in Dakar with five staff. Because of the strategic nature of its activities, the institution demands a high level of availability from its IT infrastructure and fast response times in the event of an incident.
For more than five years, NETLOGIK has supported KfW in maintaining and operating its IT equipment, providing a reliable, responsive service.
Main highlights of this collaboration:
- complete management of five workstations and associated equipment;
- a weekly visit for preventive maintenance and checking that systems work properly;
- continuous coordination with the Frankfurt head office for system updates and compliance;
- a ticketing system (GLPI) ensuring transparent, efficient tracking of every intervention.
This long-term partnership shows NETLOGIK’s ability to provide local technical support that meets the quality and availability standards required by an international institution such as KfW.
